Terms & Conditions

Voucher purchase:

  1. All vouchers bought online on our website www.barcelonaballoonexperience.com are subject to the following legal conditions.
  2. This contract is made with the buyer but you can give the Barcelona Balloon experience flight to someone else as a gift provided you inform us at the time of booking by email. These Terms & Conditions will refer to that person.

Our obligations to you:

  1. The voucher will entitle you to a flight to be arranged within 12 months of purchase and includes:
    • Preparation and inflation of the balloon for flight,
    • A flight in a hot air balloon of around an hour
    • A celebratory toast after the flight,
    • The recovery of the balloon,
    • The drop-off in our vehicle to the launch field
    • Your first flight certificate

    + The pick-up and drop off in Barcelona city centre in our agreed meeting point (Plaza Urquinaona, Barcelona) if option booked. It can be booked later if wished by the client.

  2. Our prices:

    All voucher prices indicated include VAT and are the ones indicated on our website at the time of purchase.

  3. IMPORTANT Flight cancellation policy

    Hot-air balloon flights are completely dependent on weather conditions and only the pilot has responsibility for understandable safety reasons to decide whether a flight goes ahead or not. We reserve the right to cancel a flight due to unsuitable weather conditions at any time up to the moment of take-off, or if the flight has not been fully booked. We do not accept liability for any costs or expenses that would incur if we had to cancel a flight (hotels’ booking, etc.).

    • The voucher will remain valid for the period of 1 year from the date of issue. If you have made 3 attempts and your ticket expires due to bad weather conditions it will be renewed without charge for another year.
    • If Barcelona Balloon Experience decides to cancel the hot air balloon flight due to unsuitable weather conditions, your flight will be rescheduled without charge in case of a purchase of a voucher with no specific date (validity 1 year). We won’t refund you in that case, except if we concluded by email a specific agreement with you.
    • For a flight booked for a specific date, if the pilot decides to cancel the hot air balloon flight due to unsuitable weather conditions, you will be proposed to reschedule your flight to another date without charge. If we were unable to find a new date to reschedule your flight during your stay in Barcelona, you would be refunded in full. No pain in the neck.
  4. Boarding policy:

    Clients must be in possession of a valid voucher issued by BarcelonaBalloonExperience in order to board our balloons. As a passenger flight operator, we are bound by the conditions of the Warsaw Convention. Our pilots have final responsibility of a flight and have complete discretion as to whether to allow you to board the balloon basket. You will be refused boarding if in the pilot’s opinion you would put at risk the balloon, the other passengers or yourself.

  5. Flight policy:

    As balloon flights are weather dependent we cannot guarantee a flight will follow any particular direction. It is our intention that the balloon will be in the air for approximately 1 hour but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. Flights are undertaken within the limitations of VFR (Visual Flight Rules, as defined by the regulations of the Spanish Civil Aviation Authority).

  6. Litigation:

    Any dispute, conflict or contravention of the terms & conditions regarding the services we provide, will be settled by the appropriate legal authority at the town of Barcelona in Spain, with the exception of cases subject to the public law and order regulations.

  7. Insurance:

    Civil liability insurance is included in the price voucher for each passenger. The level of insurance is in accordance with European agreements covering air transportation required by the Warsaw Convention. We will not be liable for any loss or damage to equipment and personal effects including clothing brought with you on the flight nor for death or personal injury above the level of our insurance cover unless it has been caused by our recklessness. If you do not consider the amount of insurance cover would be adequate to compensate you for any loss whether for death, personal injury or damage to your belongings you should take out your own additional cover.

Your obligations to us:

  1. Your voucher is valid for 12 months from date of issue. Within this period, you must make a minimum of 3 attempts to confirm your flight date with us through our reservation e-mail book@barcelonaballoonexperience.com otherwise your voucher will automatically expire. If you have made fewer than 3 attempts and your ticket expires you will be able to extend its validity for 6 months at an additional charge of €50 per person.
  2. Payment:
    • Individual clients - payment must be made in full on the date of purchase. If payment was not made in full when the voucher was purchased, the balance must be made the day of your flight.
    • Groups - of 8 people or more, bookings must be confirmed by email with a 50% deposit, at latest 15 days before the flight date. The balance of the total price is due the day before the flight date.
  3. Flight confirmation:

    For understandable reasons (weather, safety etc.), you must reconfirm your flight with our team at least 24 hours before the flying date agreed on the date of purchase or confirmed. In order to confirm the flight, you must contact Barcelona Balloon Experience team 24-48 hours prior the booked flight date, (details are found on the voucher, confirmation letter or our website) to confirm meeting time / location and that weather conditions are suitable for your flight.

  4. Cancellation / Modification:
    • Individual clients - all bookings are considered confirmed from the moment you receive a written confirmation by email or by phone from Barcelona Balloon Experience team. The deposit is refundable in full if cancellation is made up to 7 days prior to your flying date. You will be refunded 50% of your deposit if cancellation is made from 4 to 7 days prior to your booked flying date. If you cancel your flight within 3 days of the flying date or are not present at the agreed meeting point at the confirmed local hour meeting time, you will not be entitled to any refund or any option to reschedule your flight.
    • "Gift certificate" vouchers are not refundable in any way.
    • Groups - the deposit is refundable in full if cancellation is made up to 30 days prior to the flying date. If a cancellation is made 15-30 days prior to the flight date 50% of the deposit will be refunded. However, if we receive the cancellation notice less than 15 days prior to the flight scheduled and confirmed date, the deposit will be retained in full by Barcelona Balloon Experience except if the client requested a special cancellation agreement with Barcelona Balloon Experience.
  5. Children:

    We will not fly children under the age of 3 y.o. A child under the age of 14 y.o. must be accompanied by a responsible adult.

  6. Medical conditions:

    We are not qualified to confirm your fitness to fly. It is your responsibility to ensure you are fit to fly. You must not fly if you are suffering from any serious medical condition or have recently undergone surgery unless you have been issued with a doctor’s certificate stating you are fit to fly. You must not fly if you are pregnant or under the influence of drink or drugs.

  7. Clothing:

    You should wear appropriate clothing for an outdoor activity: casual outdoor clothing, as if you were going for a ride in the countryside. And according to the outside temperature on the day of your flight, clothing should be warm enough to enable you to spend a good time with us.

  8. Boarding rules:

    The passenger will be informed of the nature of the activity and that during the development of the flight, the instructions of the pilot in command must be followed. The passenger declares boarding the balloon without any of the following objects: fireworks, flares, detonators, fuses, dynamite, ammunition, pyrotechnic material, aerosols, personal defense sprays, camping gas, fire extinguishers, cryogenic liquids, compressed gas bottles or coolant, fuel, adhesives, solvents, paint, varnish, torches, lighters or lighter fillers, substances that emit flammable gases in contact with water, oxidizers, organic peroxides, substances that can combust spontaneously such as matches or matches.

Legal informations:

Through this website www.barcelonaballoonexperience.com acts the service provider of the information society FRANCESC VIDAL GASCH (hereinafter BARCELONA BALLOON EXPERIENCE) with registered office at c. Puigpardines, 41 -08560- Manlleu- (Barcelona), NIF 33937719-T, telephone number 678603069, email book@barcelonaballoonexperience.com.